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How do I report a computer virus on my staff or faculty computer?

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Article SummaryThis article explains the steps to follow when you suspect you have a virus on your computer.
This article is intended for all staff at all campuses.

Note: This article applies only to college laptops provided to staff and faculty.
The first step is to take your computer off the network to prevent it from spreading the virus if you suspect that the computer is infected. This means remove the network cable, and turn off the wireless card. For help, see How do I disable wireless access on my Windows laptop? This prevents your computer from infecting other computers on the network.
Bring your device to the ITS Service Desk - Where are the ITS Service Desk locations?

If you suspect that your computer may be infected you can perform the following steps to verify:

To check your computer for a virus

  1. Remove the network cable or turn off the wireless connection. 
  2. Close all applications that you may have open on your system including email, web browsers, and others
  3. .Go to  your taskbar and left click on the ESET icon. Navigate to the "Open ESET Endpoint Antivirus" and left click.
  4. Select Protection Status section on the left menu to confirm you have "Computer" and "Web and Email" have maximum protection checked off. This means they are active and protecting your computer..
  5. Next, select Computer Scan. If the last scan was completed within 2 hours and the results were nothing found that is good news - the chances of you having a virus are very slim. But you want to be 100% sure. Reconnect your computer to the network - either wired or wireless.
  6. Select Update > Update virus signature database. This will download the most recent virus database if there is a newer one. Select OK when done. If you see that the update is failing, stop and contact ITS by email, phone, or in person.
  7. Again disconnect your computer from the network, just in case.
  8. Select Computer Scan > Custom Scan. Check off everything except the N drive and DVD drive from the list. This way you ensure you are checking all of your local drive(s) and memory components.
  9. During the virus scan, you can see if the scan locates a virus - if it does, the Number of threats count will increase. If this count remains at zero, nothing has been detected. When the scan is complete your computer should be virus free. However, if the scan found and cleaned virus files, you can run the scan again just to be sure those viruses are really gone.
  10. The second scan should result in zero infected files found. If it shows infected files were found again, turn off your computer, leave it disconnected from the internet, and contact ITS by phone, email or in person.



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