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How do I report a computer virus on my staff or faculty computer?

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Related ServiceVirus Protection
Article SummaryThis article explains the steps to follow when you suspect you have a virus on your computer.
This article is intended for all staff at all campuses.

Note: This article applies only to college laptops provided to staff and faculty.
The first step is to take your computer off the network to prevent it from spreading the virus if you suspect that the computer is infected. This means remove the network cable, and turn off the wireless card. For help, see How do I disable wireless access on my Windows laptop? This prevents your computer from infecting other computers on the network.
Bring your device to the ITS Service Desk - Where are the ITS Service Desk locations?

If you suspect that your computer may be infected you can perform the following steps to verify:

To check your computer for a virus

  1. Close all applications that you may have open on your system including email, web browsers, and others
  2. Go to  your taskbar and double click on the Symantec icon. 
  3. Select Status section on the left menu to confirm you have Virus and Spyware Protection enabled and check the date of the last virus definitions.
  4. Select Live Update. This will download the most recent virus database if there is a newer one. 
  5. Disconnect your computer from the internet/network.
  6. Select Scan for Threats from the menu on the left and click on Full Scan.
  7. During the virus scan, you can see if the scan locates a virus - if it does, the Number of threats count will increase. If this count remains at zero, nothing has been detected. When the scan is complete your computer should be virus free. However, if the scan found and cleaned virus files, you can run the scan again just to be sure those viruses are really gone.
  8. The second scan should result in zero infected files found. If it shows infected files were found again, turn off your computer, leave it disconnected from the internet, and contact ITS by phone, email or in person.  - How can I contact ITS?



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