Reset Search
 

 

Article

How do I configure my college email on my first login?

« Go Back

Information

 
Article SummaryOn your first login to Office 365 (LiveAC), you will be asked to enter some additional information at your next login that will be used to authenticate you when you need to reset your password (self-serve password reset)
This article is for both staff and students.
Instructions
For your first login to your college email account use the online email portal (liveac.algonquincollege.com). You will be prompted to enter some additional information that will be used to authenticate you when you need to reset your password. That means you won't have to call anyone for help to reset your password, you will be able to click on the Forgot password link, answer a couple questions and reset your password yourself!

To configure your college email account on your first login

  1. Login to your college email account online using the liveac.algonquincollege.com email portal.
Self Serve Password Reset screen 1
  1. You will be directed to enter additional information to your account. Select Next to continue.
LiveAC email portal login screen
  1. You will be shown your password reset profile, as shown below. This includes an authentication telephone number, authentication email address, or your personal security questions. One of these methods must be set up to be used to verify your identity when you are resetting your password.
MS Azure SSPR configuration screen 2
Note: If for some reason you are unable to setup this information now, you can select Cancel to skip this setup this one time.
  1. To set your authentication phone, follow these steps.
    • Select the authentication phone option.
    • Enter your information on the next screen – select your country from the drop down menu, and enter your phone number including area code.
MS Azure SSPR configuration screen 1
  • Choose if you want to be texted or voice called during the authentication process. Note: Texts will incur extra charges, select the voice option.
  • You will be returned to the password reset profile home screen.
  1. To set your authentication email, follow these steps.
    • Select the authentication email option.
    • Enter your information on the next screen – your non-college email address.
MS Azure SSPR configuration screen 1
  • Select Email Me to enable this as a method of authentication.
  • You will be returned to the password reset profile home screen.
  1. To set your security questions, follow these steps.
    • Select the security questions option.
    • Select a different security question from each drop-down menu.
    • Enter your chosen response for each. It must be at least 3 character long. You must complete answers for 5 questions.
MS Azure SSPR configuration screen 5
  • When completed, select Save Answers at the bottom of the screen.
  • You will be returned to the password reset profile home screen.
 
You have now configured your account, and you are ready to use the self-serve password reset (SSPR) feature.

If you have problems completing these steps, please contact ITS for assistance - How can I contact ITS?

 
Attachment
URL 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255