If your network password was recently reset, you need to logout and re-login on all devices where you use your account - devices such as your work computer, home laptop, all tablets, and all cell phones.
Otherwise, the device(s) will try to use the wrong (old) password. This can become a problem if the device is making fast automatic attempts to login to your account in the background. When this happens, your account will be locked out for a few minutes.
What can I do to fix this?
If this happens to you, follow these steps.
- Take your device off the network (logout and disconnect Wi-Fi or remove the network cable).
- Wait up to 20 minutes for your account to unlock. If you do not wait for a sufficient time period, the lockout period will reset.
- Try to find out what program is attempting to connect in the background and shut it down.
- Re-connect to the network.
If you were successful, once you change your password and login, you can reactivate that software without issues.
I tried that, but didn't find the problem.
- If you can't determine which device it is, try these steps.
- Disconnect all your devices from the network. Double check you have all of them.
- Wait until your account is unlocked, possibly up to 20 minutes.
- Add them back to the network one by one, waiting a few minutes between each.
- Keep adding devices back to the network (turn on Wi-Fi, log into the network) until either one of them shows the problem or all devices are back on the network.
- Once you find the device causing the problems, you can troubleshoot that device as outlined above.
If you need help after these steps, contact ITS - How to contact ITS.