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Why is my network account password reset not syncronizing properly?

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Article SummaryThis article explains possible causes of password reset not syncronizing.
This article is intended for all staff and students at all campuses.

If your network password was recently reset, you need to logout and re-login on all devices where you use your account - devices such as your work computer, home laptop, all tablets, and all cell phones.

Otherwise, the device(s) will try to use the wrong (old) password. This can become a problem if the device is making fast automatic attempts to login to your account in the background. When this happens, your account will be locked out for a few minutes.

What can I do to fix this?

If this happens to you, follow these steps.

  1. Take your device off the network (logout and disconnect Wi-Fi or remove the network cable).
  2. Wait up to 20 minutes for your account to unlock. If you do not wait for a sufficient time period, the lockout period will reset.
  3. Try to find out what program is attempting to connect in the background and shut it down.
  4. Re-connect to the network.

If you were successful, once you change your password and login, you can reactivate that software without issues.

I tried that, but didn't find the problem.

  1. If you can't determine which device it is, try these steps.
  2. Disconnect all your devices from the network. Double check you have all of them.
  3. Wait until your account is unlocked, possibly up to 20 minutes.
  4. Add them back to the network one by one, waiting a few minutes between each.
  5. Keep adding devices back to the network (turn on Wi-Fi, log into the network) until either one of them shows the problem or all devices are back on the network.
  6. Once you find the device causing the problems, you can troubleshoot that device as outlined above.

If you need help after these steps, contact ITS - How to contact ITS.  




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