I am a staff member using the SSO login, but its not working. What can I try?

Make sure you have no network issues and that you are logged on to ACSecure if you are on wireless. For help, see How can I troubleshoot my wireless connection problem?
With Single Sign On (SSO), ensure you are doing the following:

• you are using https://ssologin.algonquincollege.com and not http://ssologin.algonquincollege.com .
• you enter your passwod correctly,
• your browser is setup for SSO - For more information see How do I change settings in Internet Explorer (MSIE) to use Single Sign-on (SSO) with the college?, How do I change settings in Chrome to use Single Sign-on (SSO) with the college?, or How do I change settings in Firefox to use Single Sign-on (SSO) with the college? ,
• you have not entered an incorrect password 5 or more times as this will lock your account for 15 minutes,
• there is no problem with your Salesforce or Marketo account - contact ITS for assistance or
• there is a problem with your college network account - contact ITS for assistance.

Note: If the SSO system has been offline, it can take up to an hour for you to get access to systems through SSO once it is back online.