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Why does my wireless connection keep disconnecting?

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Article SummaryThis article explains some of the reasons why wireless connections may occasionally fail.
This article applies to students, faculty, and staff at all campuses.
Instructions

Unstable wireless connections are often due to one or more of the following issues:

  • There may be wireless interference. This page from Apple lists many common sources of wireless interference.
  • Third party (Norton, McAfee, Dell, etc.) wireless management software on your device may be conflicting with the system – uninstall the third party software to solve this problem.
  • Malware, spyware or viruses - How do I know if I have a virus on my computer?
  • Software on your laptop may be scanning the network, causing it to appear as a rogue device – find the program and disable that feature - What is port scanning?
  • A lack of updates on your system including wireless network drivers may result in problems that have since been fixed in recent updates - update your operating system (Windows or Mac) and your drivers - How can I tell if my Windows is up to date?

If you still experience connection problems after you have fixed these potential issues, either the wireless signal source is weak or you need to have your wireless network card checked by a computer technician, such as at the ITS Support Desk - How can I contact ITS? or at a computer store.

Note: Each time you connect to ACGuest wireless network, you must enter your email address and agree to the terms and conditions. For help, see How do I connect to wireless at Algonquin College?

You may have an older network card that could benefit from an upgrade to a new 802.11ac card. For more information, see What should I look for in wireless on a new laptop?

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