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My computer seems to have malware but ESET isn't finding it. What should I do?

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Article SummaryConfirm the issue is not from a valid source. Then confirm ESET is up to date. Then bring your laptop to ITS.
This article is intended for staff at all campuses.
If you suspect you have malware (virus, trojan, adware, etc.) on your college laptop, consider the symptoms and other possible sources first.
  • If you recently installed software, or changed system settings its possible that is causing the poor performance (running slow, possibly freezing up briefly once in a while)
  • If you are connected to many devices, this will degrade your performance; printers especially talk to your computer all the time and may cause everything to run slow.
  • If you haven't performed your Windows updates, there may be an issue with a program or driver such as a memory leak that is causing issues that will be fixed by the update.
If these do not appear to be the cause of the problem, check your install of ESET

To make sure your ESET virus database is up to date

  1. Double-click on the ESET icon in the system tray.
  2. Select Update.
  3. Select Update Virus Signature Database.
  4. ESET will go an get the most recent list of new viruses if it doesn't already have them.
  5. When completed, run a computer scan on your system.
If that does not solve the issue, bring your laptop to the ITS Service Desk - Where are the ITS service desk locations?
  • ITS staff will need your information that leads you to believe you have malware.
  • They will confirm if it is malware or not.
  • If necessary, they will install additional anti-virus software.
  • If necessary, they will work with ESET to determine the best course of action.

For more help on ESET, see What is ESET Nod32 ?




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