ITS does not support gaming systems or their connection in residence.
If you are having problems connecting your Xbox console, check with Microsoft for troubleshooting tips such as this one from their support site
, or this one for troubleshooting download issues
If you are having problems with the network in your room beyond your gaming console, such as your telephone and laptop, first try the steps in the article I can't connect to the network in my room. What can I do?
If that doesn't help, contact ITS Support - How can I contact ITS?