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How do I troubleshoot checking out a document in SharePoint Connect?

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Related ServiceSharePoint (Connect)
Article SummaryThis article explains how to troubleshoot when unable to check out a document in SharePoint.
This article applies to faculty and staff at all campuses.
Instructions
The SharePoint Connect service is highly integrated with software installed on your College computer including, but not limited to, Microsoft Office, Internet Explorer and other elements of the Windows operating system.

With modern computers, most software is now available in 64-bit, versus 32-bit versions. Although most users will not notice any issues with either of these versions of software, there are periodically issues that can arise when using a mix of 32-bit and 64-bit software at the same time on the same computer.

One such issue has been identified where SharePoint Connect is unable to check out a document from a workspace. Users who experience this issue may see the following error message or a variation on it:

- "The document could not be opened for editing. A Microsoft SharePoint Foundation compatible application could not be found to edit the document.."
 

Cause 1:

You are using a 64-bit version of Windows and have a 32-bit version of Microsoft Office 2010 or 2013 installed. To check which version of Windows you are using, see this Knowledge Base article: How do I know if I have 32-bit or 64-bit Windows?
 
Resolution 1:
 
Ensure you are using the 32-bit version of Internet Explorer. To verify this, click on the Help menu and then select About Internet Explorer from the drop down menu. Note: If you are using a 64-bit version, it will be indicated. If you are using the 32-bit version, it will not explicitly state this.

To switch to a 32-bit version of Internet Explorer (IE)

  1. Exit Internet Explorer.
  2. Go to the Windows Internet Explorer site.
  3. Locate your version of Windows ( 7 / 8.1 / 10) and Internet Explorer ( 9 / 10 / 11). Note: Ensure you select the 32-bit version to download and install.
Note: Be sure to read the details, system requirements and install instructions before you download the new version. If you do not, you may not be able to use the software you download.
  1. Download the software.
  2. Follow the install instructions and prompts to install Internet Explorer on your computer.
  3. Reboot your computer when complete.
  4. The first time you use the new IE, you will be prompted to configure it with your preferences.
 

Cause 2:

You are using a 64-bit version of Windows and are using the 64-bit version of Microsoft Office 2010 or 2013. To check which version of Windows you are using, see this Knowledge Base article: How do I know if I have 32-bit or 64-bit Windows?
 
Resolution 2:
 
Ensure you are using the 64-bit version of the Internet Explorer browser. To verify this, click on the Help menu and then select About Internet Explorer from the drop down menu. If you are using the 64 bit version, it will be indicated. If you are using the 32-bit version, it will not explicitly state this. Follow the steps outlined above.
 

Cause 3:

You have components installed on your College computer belonging to more than one version of Microsoft Office. The various components of the multiple versions may be conflicting with one another. You may also see errors indicating an issue with the OWSSUPP.DLL system file.
 
Resolution 3:
 
Ensure you have only one version of Microsoft Office installed on your computer. This can be Office 2007 or later. Please note that Office 2003 is not supported. A repair of Office may be required to resolve this issue. Alternately, you can remove all versions of MS Office and install the latest version from Office 365 - contact ITS for assistance (How to contact ITS) if you are not comfortable with this.
 

Cause 4:

Microsoft SharePoint Foundation Support is not installed on your College computer or the SharePoint OpenDocuments Class is not enabled in the Internet Explorer browser.
 
Resolution 4:
 
A repair install of Microsoft Office will usually resolve this issue, after ensuring there are no components of any other version still installed on your computer. Please contact ITS for assistance with resolving this issue. How to contact ITS
 
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