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How do I fix "Connection attempt has timed out" errors when connecting to VPN?

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Related ServiceNetwork Connectivity
Article SummaryThis article suggests some ways to fix mobile VPN connections that are timing out.
This article applies to students, faculty, and staff at all campuses.
Instructions

How to fix "Connection attempt has timed out" errors when connecting to VPN

If you are timing out when trying to connect, check that:

  • You are not already connected to the college network (on campus) - VPN connections are only required (and will only work) outside the college.
  • The server name is correct – secure.algonquincollege.com
  • If you are not using Cisco AnyConnect and are manually configuring a Cisco IPSec connection, confirm the IPSec identifier / group and IPSec secret / pre-shared key are both set to VPNGroup1.
  • The spelling of your user name and password is correct. Note: Do NOT include woodroffe with your user name.

If you are still having issues, contact ITS for assistance - How to contact ITS

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