How to fix "Connection attempt has timed out" errors when connecting to VPN
If you are timing out when trying to connect, check that:
- You are not already connected to the college network (on campus) - VPN connections are only required (and will only work) outside the college.
- The server name is correct – secure.algonquincollege.com
- If you are not using Cisco AnyConnect and are manually configuring a Cisco IPSec connection, confirm the IPSec identifier / group and IPSec secret / pre-shared key are both set to VPNGroup1.
- The spelling of your user name and password is correct. Note: You do NOT include woodroffe with your user name.
If you are still having issues, contact ITS for assistance - How to contact ITS