If you are having computer problems, it is possible that there are problems with your college network username and password. Your network username and password are what you use to sign into every Algonquin College service, apart from ACSIS; it is important that it is working properly.
This is a good place to start when you are troubleshooting a problem. Note:
The following steps assume you are on campus using the college network.
1. Confirm you are using the correct username and password spelling.
Sometimes you can mistype the information, or it may have been updated elsewhere and not on this device. To check this, re-type your username and password by hand.
2. Confirm you have the correct domain.
Computers on a network typically are part of a domain, and may retain old information that you don't want. To ensure you have the correct domain, when you are entering your college network username, include woodroffe\ before it. For example if your username is smit0123
, you would enter woodroffe\smit0123. If this works, you can save those credentials so your system remembers to use them next time you login.
3. Try your username and password on a different device, such as a laptop, mobile phone, or computer in an access lab.
If your username and password are correct, you will login without trouble. If not, contact the ITS Support desk for assistance troubleshooting your account.
4. Have someone else try to login with their username and password on your computer, or mobile device.
If there are problems with your username or password, the other person should be able to login without problem. If they also cannot login, it points to a different problem with that device.
5. Check with the Registrar's Office that you have no outstanding fees owing.
Unknown fees can put a freeze on your network account.
If these steps show nothing obviously wrong with your account, they should point to other possible issues. Troubleshoot those issues to locate your problem.
If you need help, contact ITS - How can I contact ITS?
and be sure to tell them what troubleshooting steps you have already completed.