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The staff printer I use isn't working, how can I troubleshoot it?

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Related ServicePrinter Support
Article SummaryRead the error message carefully, and get the key operator. If all else fails, call ITS.
Answer
When the staff printer you use doesn't work properly or is showing an error message try the following steps Why can't I print to a staff printer ?

The key operator is the person who is trained to fix problems, replace toner, paper, and so on. They normally sit near the printer.

Note: Do not try to open up the printer or do any major fixes! These printers are expensive, and they have a support contract for trained professionals to fix anything beyond a paper jam.

If you can't find the key operator, contact ITS How can I contact ITS? with the information about the printer including:
model number,
URL 

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