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I am using my work laptop at home, but I can’t login. What should I do?

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Related ServiceStudent Laptop Support
Article SummaryCheck your spelling. If new laptop or recent network password change, plug laptop into network on campus.
When you can't login to you college network account, there can be a few reasons why.

Your laptop will save the last password you've logged in with while the laptop was connected with ethernet (cable) to the college network. It saves that information for when you go home, so the connection should work as expected. So the first thing to check is that you typed your username and password correctly.

If you've recently changed your network password, but you have not logged into this laptop with the new password while connected via ethernet, you should be able to log in with your old password.

If you've never logged on with this laptop before, you will need bring the laptop on campus, plug it in with an ethernet cable, and log in -  this will save your profile on that laptop.

Try logging into your online email using the Live AC portal ( If this works, your network account should work as well which identifies your issue as limited to login on that laptop.

For help with VPN issues, see I can’t connect to VPN. What should I do?

If you are still experiencing problems, contact ITS for assistance - How to contact ITS



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